Refunds & Returns Policy

By placing an order on weloria.store, you agree to this Refunds & Returns Policy, including the terms covering estimated delivery windows, order cancellations, returns, the 100-Day Quality Guarantee, refund timelines, and dispute resolution. Please read it before you check out. You confirm your agreement to these terms at the time of purchase.

At a Glance

What	Window	Resolution
Change or cancel an order	Within 12 hours of ordering	Full refund; after 12 hours the order moves to fulfillment
Item damaged in transit or wrong item received	Report within 7 days of delivery	We'll arrange a replacement
Product defect (materials or workmanship)	100 days from delivery — 100-Day Quality Guarantee	Replacement or, if unavailable, a refund; genuine defects only (exclusions apply)
Change-of-mind return	Request within 30 days of delivery	At Weloria's discretion: partial refund, store credit, a discount to keep the item, or a full refund on return; return shipping paid by customer
Refund processed by us	Usually same business day after approval	To original payment method
Refund posts to your account	5–10 business days	Depends on your bank or card provider

Our Commitment

We want you to be happy with your order. If anything goes wrong — a delay, a damaged item, a missing package, or a billing question — contact us first via weloria.store/pages/contact. We reply within 24 hours and resolve the large majority of issues the same day.

Estimated Delivery

Weloria orders ship on the following estimated timeline:

• Processing time: 1–2 business days
• Estimated delivery: 5–10 business days

The expected timeline is shown clearly on the product page and at checkout before you pay. By placing your order, you acknowledge and accept that timeline. These are estimates, not guarantees — carrier delays, customs, and peak periods can push delivery past the stated window.

While your order is within its stated fulfillment window, or while tracking shows it in transit, it is in progress. We'll keep you updated and you can check status any time by contacting us via https://weloria.store/pages/contact.

If a timeline is extended significantly, we'll do our best to notify you, and you can choose to keep waiting or take a full refund.

Order Changes and Cancellations

You can change (address, size, or item) or cancel an order within 12 hours of placing it, for a full refund. To do so, go to https://weloria.store/pages/contact as soon as possible and tell us your order number and what you'd like changed.

After 12 hours, your order is handed to our logistics partner for fulfillment and can no longer be changed or cancelled on request. If your order later runs past its estimated delivery window, your options are covered in our Shipping Policy.

Promotional and Sale Pricing

Discounts, promotional pricing, limited-time offers, and similar offers apply only to the original order on which they were used. If an order is cancelled or refunded, any promotional pricing associated with it does not carry over and is not reinstated, transferable, or redeemable on a future order. New orders are subject to current pricing and any applicable promotions available at that time.

Damaged in Transit or Wrong Item

If your order arrives damaged from shipping, or you received the wrong item, let us know within 7 days of delivery. This short window lets us file carrier claims and correct order errors while they're still resolvable.

Go to https://weloria.store/pages/contact and tell us your order number and what arrived. We'll ask for a photo or short video, and we'll arrange replacement options. In most cases there's nothing to send back.

Genuine product defects that appear during normal use are covered separately, and for longer — see the 100-Day Quality Guarantee below.

100-Day Quality Guarantee

We stand behind the quality of what we make. If your item develops a defect in materials or workmanship under normal, intended use within 100 days of delivery, we'll make it right.

What's covered: defects in materials or workmanship that affect how the product functions, under normal and intended use.

How we'll make it right: a replacement, a partial refund if you'd prefer to keep the item, or — where a replacement isn't available — a full refund. The appropriate remedy depends on the situation, at Weloria's discretion. You'll be left with a working product or a refund.

What's not covered:

• Normal wear and tear
• Accidental, impact, or liquid damage; drops; misuse or mishandling
• Unauthorized repair or modification
• Damage from not following the product's care or use instructions
• Change of mind or buyer's remorse (see Returns of Non-Defective Items)
• Slight variation in color, finish, or measurement between screens and physical products

To make a claim: go to https://weloria.store/pages/contact and tell us your order number and what's gone wrong. We'll reach out for a photo or short video of the issue. The guarantee applies to the original purchaser, is non-transferable, and is limited to one approved claim per order.

Returns of Non-Defective Items (Change of Mind)

Changed your mind? You can request to return an item that isn't damaged or defective within 30 days of delivery.

• Items must be unused, in original condition, and in original packaging.
• Return authorization is required before sending anything back; we'll provide the correct return address after approval.
• Returns sent without authorization may be delayed or refused.
• Return shipping is to our designated return facility, which may be located outside your country. The customer is responsible for all return shipping costs.
• Resolution is at Weloria's discretion and may include a partial refund, store credit, a discount to keep the item, or a full refund once the returned item is received and inspected.

Shipping Delays and Delivery Issues

If your order is delayed, never ships, or tracking stalls, your refund and replacement options are covered in our Shipping Policy.

Refused, Unclaimed, and Returned-to-Sender Shipments

You're responsible for providing a complete and accurate shipping address. A package may be returned because it was refused, the address was incomplete or incorrect, it went unclaimed, or repeated delivery attempts failed.

If the failure was our fault (for example, an address we entered incorrectly), you pay nothing — choose a full refund or a free reshipment.

If the failure was customer-caused (an incorrect or incomplete address you provided, a refused delivery, or an unclaimed package), you can choose one of two options once the package situation is resolved:

• Reship it — we'll send it out again, with reshipping costs covered by you.
• Refund — we'll refund the price of the product. Shipping costs (both the original shipping and the cost to return the package to us) aren't refundable, since these were already paid to the carrier.

If you choose a refund, we process it once the returned package has been received and inspected at our warehouse, or the carrier has confirmed the package is lost or will not be delivered. While a package is still in transit — even if tracking shows an exception or "undeliverable" status — it may still complete delivery, so refunds aren't issued until its return or non-delivery is confirmed.

We don't recommend delivery to P.O. boxes or shared delivery locations due to carrier limitations.

Refund Processing

Refunds are issued to the original payment method used for purchase. Approved refunds are typically processed the same business day. Your bank or card provider may take 5–10 business days to post the credit to your account. We email you a confirmation when your refund is issued. If you don't see your refund within 10 business days of our confirmation, go to https://weloria.store/pages/contact with your order number — we'll reach out and trace it with you.

Final claim window. Each type of request has its own window, shown in the table above. The longest is the 100-Day Quality Guarantee — 100 days from delivery. Requests submitted after the applicable window has closed may not be eligible.

Before You Open a Dispute

If you have any problem with your order — a delay, a damaged item, a missing package, an unrecognized charge, or any billing concern — we ask that you contact us first at https://weloria.store/pages/contact before filing a dispute or chargeback. It's almost always the fastest way to a resolution: we respond within 24 hours and resolve the vast majority of cases within a few days.

Give us a chance to help. We ask for a short window, about 7 business days from your first message, to investigate and resolve the issue. We resolve most cases well within that time.

One resolution per order. Each order is entitled to a single resolution. If we've already issued a refund or replacement, please don't also file a chargeback for the same transaction.

Charges from Weloria appear as 'SP Weloria' on your statement.

To support banks and card networks in resolving disputes accurately, we retain order confirmations, checkout acknowledgments, delivery estimates, tracking records, delivery confirmations, and support correspondence, and may provide them when a dispute is filed on an order that was delivered, remains within its fulfillment window, was refused or unclaimed, or has already been refunded or replaced.

Nothing in this section removes any protection available to you under applicable law or your cardholder agreement. It simply describes the process we ask you to follow first so we can help you faster.

Questions

For any questions regarding this Refunds & Returns Policy, please contact us at https://weloria.store/pages/contact. We're happy to help.